Return & Refund Policy

Last Updated: September 9, 2026

Easy Returns. Clear Refunds. Helpful Customer Support.

At Beauty NVTA, we want you to feel comfortable and informed when shopping for home decor through beautynvta.com. We understand that an item may occasionally not be the right fit for your space, or an order may arrive with an issue that needs to be resolved.

This Return & Refund Policy explains our return eligibility requirements, refund process, exchange options, damaged or incorrect order procedures, return shipping responsibilities, and order cancellation guidelines.

Please review this policy before sending any product back to us. Returns should be authorized by our customer support team before shipment.

1. Return Window

Beauty NVTA accepts eligible returns requested within 30 days of the delivery date.

The delivery date shown by the shipping carrier will generally be used to determine the beginning of the 30-day return period.

Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To help us process returns fairly and efficiently, returned products must meet the applicable return requirements.

An eligible item should generally be:

Unused and in resalable condition
Free from stains, odors, scratches, damage, or signs of misuse
Unwashed where the product is a washable textile item
Unassembled where assembly would materially alter the product, when applicable
Returned with original components, accessories, inserts, and parts
Returned with original product packaging where reasonably applicable
Returned with any product labels or tags that were originally included

Examples may include decorative pillows, throws, blankets, table decor, textiles, home accents, and other eligible home decor products sold through Beauty NVTA.

We encourage customers to carefully review product dimensions, materials, colors, and product descriptions before ordering, especially when purchasing decor for a particular room, table, bed, or furniture arrangement.

Products that show signs of use, improper handling, accidental damage, modification, excessive wear, or missing components may not qualify for a full refund.

3. Items Not Eligible for Return

Certain items may not qualify for return because of their condition, customization, sale status, or the nature of the product.

Non-returnable items may include:

Products that have been used, damaged, altered, or modified after delivery
Items showing stains, odors, excessive wear, or misuse
Products returned with essential parts or accessories missing
Personalized, customized, or made-to-order products where clearly identified as such before purchase
Gift cards
Items clearly identified as final sale or non-returnable at the time of purchase
Products damaged as a result of improper care, installation, assembly, cleaning, or storage after delivery

Sale-priced products are not automatically final sale unless they are specifically identified as final sale or non-returnable on the applicable product page or during checkout.

Nothing in this section is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.

4. How to Request a Return

Please contact Beauty NVTA customer support before returning an item. This allows our team to review your request and provide the appropriate return instructions.

To request a return, email: support@beautynvta.com

Please include:

Your order number
The name of the item you would like to return
The reason for the return
Relevant photographs if the request involves damage, defects, or an incorrect item

Our team will review the information and provide return instructions where the product is eligible.

Please do not send products to our business address or another location without receiving return instructions first. The authorized return destination may differ depending on the product and fulfillment location.

Returns sent without prior authorization may experience delays or may not be eligible for processing.

5. Return Shipping Information

For standard returns involving a change of mind, style preference, color preference, size consideration, or other customer preference, the customer is generally responsible for the cost of returning the item.

If Beauty NVTA confirms that the product was delivered damaged, defective, or different from the product ordered, we will provide instructions regarding the applicable return or resolution process.

We strongly recommend using a shipping service that provides tracking when returning a product.

Customers should retain:

The return shipping receipt
The carrier tracking number
Any return authorization information supplied by Beauty NVTA

Beauty NVTA cannot confirm receipt of a return package that does not have verifiable tracking information until the package physically reaches the applicable return facility.

Original shipping charges are generally non-refundable unless the refund relates to an error attributable to Beauty NVTA or otherwise required by applicable law.

6. Return Inspection

After an authorized return is received, the product will be reviewed to confirm that it meets the applicable return conditions.

The inspection may consider:

Product condition
Signs of use or damage
Presence of applicable packaging
Included accessories and components
Consistency with the approved return request

Once the inspection is completed, we will notify you whether the return has been approved.

If a returned product does not meet the applicable eligibility conditions, the refund may be declined or adjusted where permitted by law.

7. Refund Timeline

Once an eligible return has been received, inspected, and approved, the refund will generally be issued to the original payment method.

Approved refunds are typically processed within:

5–10 business days

This period refers to our refund processing timeframe after approval.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account after Beauty NVTA submits it.

Refund timing may therefore vary depending on the payment provider and financial institution involved.

8. Missing or Delayed Refunds

If you have received confirmation that your refund was processed but do not yet see it in your account, please allow time for your financial institution to complete its internal processing.

You may also:

Review your bank or card account again
Check for pending or recently posted transactions
Contact your credit card issuer
Contact your bank or payment provider

Some financial institutions require several additional business days to display a completed refund.

If the expected processing period has passed and your financial institution cannot locate the refund, contact us at support@beautynvta.com and provide your order number.

9. Exchange Policy

Beauty NVTA does not generally process direct exchanges for a different color, style, design, or product variation.

If you would prefer a different eligible product, the simplest process is generally to:

Request a return for the original eligible item.
Place a separate new order for the preferred item.

This helps avoid delays caused by product availability changing while a returned package is in transit.

If an item arrived damaged, defective, or incorrect, please follow the procedure below rather than placing a replacement order immediately.

10. Damaged, Defective, or Incorrect Orders

Please inspect your Beauty NVTA order shortly after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery so our team can review the issue while shipment information is still current.

Email: support@beautynvta.com

Please provide:

Your order number
The product name
A description of the issue
Clear photographs showing the affected product
Photographs of the outer packaging when shipping damage is involved
A photograph of the shipping label if requested

Please retain the product and packaging while your request is being reviewed, as additional information may occasionally be required.

After reviewing the available information, Beauty NVTA will determine an appropriate resolution based on the circumstances. Depending on the issue and product availability, the resolution may include a replacement, refund, or another appropriate remedy.

11. Minor Product Variations

Home decor products may occasionally show small variations in color, texture, pattern placement, dimensions, or finish as a result of materials, production methods, lighting, or display conditions.

Colors shown on beautynvta.com may also appear slightly different depending on your screen brightness, monitor calibration, device, and viewing conditions.

A minor variation that is consistent with the nature of the product does not automatically mean that the item is defective.

If you believe the item you received differs materially from the product description or imagery, contact us with photographs so our team can review the concern.

12. Missing Components or Parts

If your order arrives with a component, accessory, or part missing, please contact our customer support team rather than immediately returning the entire product.

Include your order number, the product name, and photographs showing the contents you received.

We will review the product information and determine the appropriate next step based on the item and available inventory.

13. Order Cancellation Policy

We begin processing orders promptly so they can move through fulfillment without unnecessary delay.

If you need to cancel or modify an order, please contact us as soon as possible after checkout.

Email: support@beautynvta.com

Please include your order number and clearly explain the requested change.

We will make a reasonable effort to assist if the order has not yet entered fulfillment. However, cancellation or modification cannot be guaranteed after processing has begun.

Once an order has been packed, transferred to a carrier, or shipped, it may no longer be possible to cancel it. If the order remains eligible, you may request a return after delivery in accordance with this Return & Refund Policy.

14. Refund Method

Unless otherwise agreed or required by applicable law, refunds are issued to the original payment method used when the order was placed.

Beauty NVTA does not generally issue cash refunds for purchases completed through an electronic payment method.

If the original payment method is no longer available, please contact customer support. Available options may depend on the payment provider and circumstances of the transaction.

15. Return Packaging

Customers should package return items carefully to help prevent damage while the package is in transit.

Where possible, use the original shipping or product packaging together with appropriate protective materials.

Damage occurring because an item was inadequately packaged for return may affect return eligibility where permitted by applicable law.

16. Business Contact Information

For questions about returns, refunds, cancellations, damaged orders, or an existing return request, please contact Beauty NVTA:

Beauty NVTA
Business Name: Alan Hanna
3 Conlin Dr
Enfield, CT 06082
United States

Email:
support@beautynvta.com

Phone:
+1 (860) 204-5817

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

17. Our Customer Commitment

Beauty NVTA aims to make return and refund information easy to understand before you make a purchase.

We know that shopping for home decor online involves decisions about color, size, texture, materials, and how a product will work within your space. Our product information and store policies are designed to help customers make informed decisions while providing a clear process when an eligible return is necessary.

If you have a question about an order or are unsure whether your item qualifies for return, please contact our support team before sending the product back. We will review your request and provide the appropriate information based on your order.